What is a COPIS / SIPOC

Expanded as Customer - Output - Process - Input - Supplier

Also known as SIPOC , same expansion just the other way .around. COPIS is used here - to keep the focus on customer.

Its a high level process map, helps you quickly understand the process at a high level and also present the same to others


When to use COPIS / SIPOC

  • Get a quick understanding of the process

  • Know the players in the process ( suppliers and customers)

  • Know the what comes in and what goes out ( output & input)

  • High-level process steps

How to make COPIS / SIPOC

  • Like other tools do it with the doers

  • Use the template

  • Start with any one of S/I/P/O/C

  • Its easier to go with output/s, from their go-to who receives

  • then produce this output, what you get and from whom

  • Lastly process - this is high level

    • avoid decision-making boxes, if possible

    • stick to 5-7 activity boxes ( use verbs as starting /make/edit/review etc)

  • Confirm with the team that the capture is correct

  • you may now mark the scope of the project on the slide

  • Remember - this is just a simple presentation and agreement tools, don't start the analysis with this. 

  • For analysis create more detailed level process maps, preferably cross-functional / swim lane maps with data

  • Some versions add machines/systems used along with method of information transmission 

Example and Template - COPIS / SIPOC